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Consumers are no longer loyal!
The Voice of
Your Customer offers instant
information regarding the experiences of customers and
employees, allowing business leaders to immediately
implement improvement objectives. Customized programs
include:
Research and Assessments
that
use data analysis, focus groups, interviews, mystery
observations and feedback forms to gather information
used to complete an independent audit of products,
services, facilities, direct competition, internal
weaknesses, threats to the organization, best in class
and opportunities for growth.
More often than not,
companies ask direct supervisors or other internal teams
to audit the service levels often allowing friendships,
alliances and politics to bias results. Partnering with The
Voice of Your Customer
ensures an objective analysis of customer experiences.
Customized reports include video/audio recordings,
manuscripts and findings in summary and detail with
recommendations for improvement.
Power
Training Sessions that
offer employees and customers an introduction to a
variety of subject matters using best in class examples,
interactive activities, worksheets and role playing to
reinforce principles. Most importantly, we incorporate
the vocabulary, culture and goals of your organization
into the training program to offer participants relevant
examples of desired outcomes. Sessions typically run
from 1-6 hours.
The Voice of Your Customer
offers a very affordable option to business training
that ensures changes in behaviors and ownership of
corporate objectives while maintaining an acceptable
level of productivity in the workplace.
Customized programs created with the following subject
matters:
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Coaching and Development
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Creativity in the Workplace
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Career Management
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Customer Service Skills
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Effective Communication
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Grammar and Business Writing
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Interviewing Techniques
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Presenting for Effect
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Supervision in the 21st Century
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Telephone Etiquette and Graces
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Writing and Delivering Performance Appraisals
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Workplace Diversity
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Employee incentive and
recognition programs
that teach desired behaviors, list
measurable outcomes, identify top talent and increase
profitability. Programs use financial, verbal, written and
promotional opportunities to reinforce positive behaviors
throughout the calendar year.
Six Sigma Improvement Planning
offers the voice of your customer
in strategic planning sessions, an unbiased facilitator to
conduct meetings and a resource to track the progress of the
program.
Social Marketing Campaigns
that use paid advertising,
traditional public relations strategies and networking to
promote events, products and initiatives. Our approach
consistently yields an increase in activity and a change in
consumer behavior. All you need is the desired message and we
take it from there!
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