The Voice of
      Your Customer

Do you provide an EXCEPTIONAL customer experience…
or simply good products and services

  2008 - WBEC-SE WBE of the Year

  2007 - SCOMBC Emerging MBE of the Year
 

Affiliations

Community

Recognition

 
Client Comments

“Ms. Kendrick is highly motivated and committed to helping underserved populations.” 
Tracy Clopton,
Ohio Department of Health

“Crystal managed the media campaign extremely well, providing project updates, required documentation and recommendations for improvement.”
Pat Hanrahan,
Hamilton County

“Ms. Kendrick is very well spoken.  The information she provided is definitely useful.”
OB/GYN Resident,
Good Samaritan Hospital

"
Immediately we noticed a difference in sales.” 
Mark Cross,
Deon’s Restaurant


"The Voice of Your Customer gave us a bird’s-eye view of how employees were interacting with the customer. She gave us a different way of looking at things and a fresh set of eyes so I could see what we needed to improve on.” 

Sidney Warren,
TCBY/Mrs. Fields

"Crystal was able to transcend established communications patterns, maximize participation and make all participants feel valued.” 
Chris Humphrey,
Success by 6


Client:
State of Ohio Department of Health

Name of Project:
University Anti-Tobacco Social Marketing Campaign

Description of project:

Design survey questionnaire, focus group discussion items, Consent Forms and Confidentiality Agreements.  Partner with the University of Toledo to obtain a sampling of students. Coordinate research initiatives and record findings into written notes, survey results, audio and video recordings.  Compile a final report of research efforts. Complete brand design. Develop a detailed strategic plan.   Implement social marketing campaign.

Related Documents:

Contract Award


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