“Ms. Kendrick is very well spoken.  The information she provided is definitely useful.”
OB/GYN Resident,
Good Samaritan Hospital

"Immediately we noticed a difference in sales.” 
Mark Cross,
Deon’s Restaurant

"The Voice of Your Customer gave us a bird’s-eye view of how employees were interacting with the customer. She gave us a different way of looking at things and a fresh set of eyes so I could see what we needed to improve on.” 
Sidney Warren,
TCBY/Mrs. Fields

"Crystal was able to transcend established communications patterns, maximize participation and make all participants feel valued.” 
Chris Humphrey,
Success by 6

Client: Hamilton County

Name of Project:  HIP Property Improvement Loan Program Media Campaign

Description of project:

The HIP Loan Program is an initiative that buys down the interest rate of bank financed property improvement loans by 3% for residential and commercial property owners in Hamilton County.  Designed a twelve week media campaign to increase program utilization using paid advertising, traditional public relations strategies and social marketing activities to increase program activity.  Due to a surge in program activity, a contract extension was granted.  Upon completion, The Voice of Your Customer was also recognized for economic inclusion and partnering with other MBEs to meet program objectives.  The Voice of Your Customer received the 2007 PRSA Blacksmith Award – Best Community Relations Campaign for achieving measurable results through the intelligent use of research, planning and program execution. 

Related documents:

Economic Inclusion
 
Contractor/Investor Presentation

Contract Extension Press Release
 
HIP Print Advertisement

HIP Public Service Announcement

HIP Loan Program Press Release

Client Comments

 2007 PRSA Blacksmith Award – Best Community Relations Campaign

[Back to Our Successes]