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About

The Voice of Your Customer was founded in 2005, primarily as a secret shopping company designed to assist small businesses to improve customer service. The company soon expanded the secret shopping services to include telephone/audio/video recordings, website assessments and observations of services provided by home improvement technicians, mechanics and other skilled tradespersons. The company also transitioned the secret shopping services to include audits, compliance, and product testing and expanded the client list to include non-profit organizations. In addition, The Voice of Your Customer became a government contractor.

Today, The Voice of Your Customer is a full service marketing firm that assists clients to penetrate niche markets using surveys, focus groups, secret shopping, customer service training, and media campaigns. Additional services include in-depth interviews, program and market assessments, discrimination testing, business trainings, public relations, and social marketing campaigns.

The firm is privately owned by President Crystal L. Kendrick and is certified as a small, minority owned, woman owned and disadvantaged business. The firm serves a variety of clients as a Tier 1 and a Tier 2 supplier that include: federal, state, regional, county and local governments; non-profit organizations; privately owned businesses; corporations; health care providers; and educational institutions. The firm is headquartered in the Walnut Hills community of Cincinnati, Ohio, with employees and subcontractors in the US, Latin America and Africa.


Affiliations

Ohio

The Voice of Your Customer is a certified Minority Business Enterprise (MBE)

The Voice of Your Customer encouraging diversity growth & equity (EDGE)

The Voice of Your Customer is affiliated to South Central Ohio Minority Business Council (SCOMBC)

The Voice of Your Customer is a certified Disadvantaged Business Enterprise (DBE)

The Voice of Your Customer is a certified City of Cincinnati Small Business Enterprise (SBE)

The Voice of Your Customer is a member  of Cincinnati USA Regional Chamber

The Voice of Your Customer is a member of  Greater Cincinnati & Northern Kentucky African American Chamber of Commerce

   

     

Kentucky

National

 

The Voice of Your Customer is a Kentucky Department of Transportation Certified DBE

The Voice of Your Customer is a National Minority Supplier Development Council (NMSDC) Certified MBE