Our mission is to assist our clients to create an organizational culture of exceptional service that will ultimately result in increased profitability, employee retention, industry recognition and a competitive advantage. Here are five reasons why The Voice of Your Customer should be your choice for a marketing consulting partner:

WE OFFER OUTSTANDING QUALITY AND SERVICE

Our goal is to establish long-term relationships with our clients by exceeding their expectations. We do this by implementing extremely cost effective work plans that meet program objectives and offer recommendations for improvement using six sigma planning tools, the laws of human behavior, competitive analysis and best in class examples. We were named the 2008 WBEC-SE WBE of the Year and the 2007 South Central Ohio Emerging MBE of the Year for outstanding quality and service with a strong potential for growth, When it comes to service, we must practice what we preach!

WE GET RESULTS

We understand that we only exist as a result of our clients.  We design customized programs to create exceptional customer experiences for a variety of organizations that ultimately result in increased profitability, employee retention, industry recognition and a competitive advantage. For our efforts, we received the 2007 PRSA Blacksmith Award.  In addition, many of our clients have been repeatedly recognized for outstanding leadership, great working environments, excellent customer service and successfully penetrating hard to reach and niche markets.  Read about our successes.

WE UNDERSTAND YOUR CUSTOMER

Our team, led by Crystal L. Kendrick, has extensive sales, marketing and consumer behavior experiences and a good understanding of changing marketplaces and employee expectations.  We specialize in penetrating a variety of "hard to reach" and niche populations that may be segmented by:  ethnicity, socio-economic status, age, education, disabilities, lifestyle, career, personal interests and populations who may otherwise be reluctant to participate in the consumer buying process.  We have also published a number of articles outlining our approach to improved customer satisfaction.

WE PROMOTE ETHICAL BUSINESS POLICIES

As outlined in a Message from our President, we strictly adhere to a Code of Business Ethics. We typically acquire new business by “word of mouth” marketing followed by a review of our credentials and personal recommendations. To ensure the highest standard for integrity and ethical practices, The Voice of Your Customer is an active member of the Greater Cincinnati Better Business Bureau and maintains affiliations with a variety organizations that require annual audits of our policies, procedures and documentation.

In compliance with our Affirmative Action Program, we always make a good faith effort to recruit diverse project teams and provide equal opportunities for minorities, women and disabled persons. We also comply with the Ohio Revised Code 125.111 and all applicable federal regulations and guidelines regarding Equal Opportunity Employment.

WE REMAIN COMMITTED TO OUR COMMUNITY

We are well aware of our many blessings, which is why we continue to offer our support to the community. The Voice of Your Customer and President Crystal L. Kendrick have also been recognized for supplier diversity, mentoring women, creating economic opportunities, and workforce development.