Our Business Model

As outlined in a Message from our President, ethical conduct and legal compliance are the foundation for our position in the marketing industry. To ensure the highest standard for integrity and ethical practices, The Voice of Your Customer is an active member of the Better Business Bureau and maintains affiliations with a variety of organizations that requires annual audits of our policies, procedures and financial documentation.

Our success is driven by individuals who view themselves as key elements in the effort to help our clients to create exceptional customer experiences. We provide a dynamic and challenging work environment that is uniquely suited to those who thrive in a fast-paced, dynamic environment and strictly adhere to a Code of Business Ethics. Additionally, we adhere to our Tobacco Free Workplace Policy, adopted in January 2008.

In compliance with our Affirmative Action Program, we always make a good faith effort to recruit a diverse project team and provide equal opportunity for minorities, women and disabled persons. We also comply with the Ohio Revised Code 125.111 and all applicable federal regulations and guidelines regarding Equal Opportunity Employment.

In addition, to ensure the safety of our employees, systems and documentation, we also adhere to a very stringent Disaster Recovery Plan and semi-annual testing procedures that crosses all organizational boundaries.