Resources

From implementing social marketing and public relations campaigns to improving customer service to becoming a minority certified business, The Voice of Your Customer is always willing to share the tactics we use to penetrate niche markets.

Follow the articles authored by our president and published in the media:

Articles

8 Ways to Promote Your Business for Free! 10 Cost Effective Ways to Market Your Business Addressing the Customer Service Needs of Persons with Disabilities Mystery Shoppers Can Really Increase Sales Tips to Maximize Your Media Campaign

They Attended the Customer Service Training, Right? Making Sense of Certifications, Associations and Memberships Checklist of Marketing Success

Also, the attached list of documents, references and websites have been incredibly helpful to our organization, our clients and our strategic partners in our effort to create exceptional customer experiences. Hopefully, this information will assist your organization as well.

Certifications

• Disadvantaged Business Certifications and Registrations
• MSPA Certification

Marketing Associations

American Marketing Association Direct Marketing Association Business Marketing Association Marketing Research Association eMarketing Association

Promotion Marketing Association Word of Mouth Marketing Association Interactive Advertising Bureau ClickZ Network

Marketing Publications

• Advertising Age
• Brandweek Magazine
• Adweek Magazine

Local Business Associations

American Marketing Association – Cincinnati Chapter Cincinnati Better Business Bureau Greater Cincinnati/Northern Kentucky African American Chamber of Commerce

Greater Cincinnati Chamber of Commerce Northern Kentucky Chamber of Commerce Public Relations Society of America - Cincinnati Chapter