Crystal L. Kendrick, President of The Voice of Your Customer, has more than 25 years of global and domestic marketing experience specifically targeting hard to reach, underserved, international and niche populations. She holds a BBA in Marketing from Temple University and an MBA in Business Administration from Northern Kentucky University. Crystal completed Minority Business Executive Training Programs at Dartmouth College and the University of Wisconsin.

Under her leadership, The Voice of Your Customer was named the NMSDC National Supplier of the Year and the Cincinnati PRSA Small Agency of the Year. Since 2007, The Voice of Your Customer has been recognized for outstanding achievements, innovation and community involvement by the Public Relations Society of America, South Central Ohio Minority Supplier Development Council, WomenÂ’s Business Enterprise National Council, US Small Business Administration and Cincinnati Chamber of Commerce.

Crystal currently serves on the board of Cincinnati Convention and Visitors Bureau and the Spring Grove Funeral Home. She is a Diamond Life Member of Delta Sigma Theta Sorority, Incorporated, and currently a member of the Cincinnati Alumnae Chapter. Crystal is also a Charter Member of the Queen City Chapter of The Links, Incorporated, and currently serves as the National Recording Secretary for the organization. For her professional and philanthropic achievements, she has been recognized by Cincinnati Business Courier, Cincinnati Woman's Magazine, Cincy Business Magazine and the YWCA.

Prior to launching The Voice of Your Customer, Crystal held management positions at General Cable, Fifth Third Bank and ArvinMeritor.